שאלות נפוצות
Visiting Our Store
Where is Cassuto & Veronese located?
Cassuto & Veronese is located at ShlomZion Hamalka 17, Jerusalem, 9418205, Israel.
Can I visit the store in person?
Yes. You are welcome to visit our Jerusalem store to view our jewelry in person, ask questions, and receive assistance choosing the right piece.
Can I pick up my online order in store?
Yes. Free local pickup is available from our Jerusalem store. Once your order is ready, we will notify you before pickup.
Jewelry & Product Questions
Are the jewelry pieces shown online available in store?
Many items shown online may also be available in store, but availability can change. If you are interested in a specific piece, we recommend contacting us before visiting.
Are product photos exact?
We do our best to show each piece clearly and accurately. However, slight differences may occur due to lighting, screen settings, natural stones, handmade details, or the unique character of each item.
Can I ask questions before purchasing?
Of course. If you would like help choosing a piece, confirming sizing, understanding materials, or checking availability, please contact us at cassutoandveronese@gmail.com.
Do you offer custom or special-order jewelry?
Some pieces may be available as custom, personalized, resized, or special orders. Custom requests may take longer to prepare, depending on the item and the work required.
How long do custom orders take?
Custom, personalized, resized, or special-order items typically take 7–14 business days to prepare, though timing may vary depending on the piece.
Can you help me choose a gift?
Yes. If you are shopping for a gift, we will be happy to help you choose something suitable based on the occasion, style, budget, and any preferences you have.
Sizing & Care
How do I know what size to order?
If you are unsure about sizing, we recommend contacting us before placing your order. For rings, bracelets, and other fitted jewelry, accurate sizing is important.
Can jewelry be resized?
Some pieces may be eligible for resizing depending on the design, material, and setting. Please contact us before ordering if sizing is a concern.
How should I care for my jewelry?
We recommend storing jewelry safely when not in use and avoiding exposure to water, perfume, lotions, cleaning products, chemicals, heat, or impact. Proper care helps preserve the beauty and condition of your jewelry.
Shipping & Orders
Do you ship worldwide?
Yes. Cassuto & Veronese ships worldwide, subject to carrier availability and any applicable shipping or customs restrictions.
What shipping options are available?
Shipping options may include Israel Post, DHL, FedEx, and local pickup from our Jerusalem store.
How long does it take to prepare an order?
In-stock items are typically prepared within 1–3 business days. Custom or special-order items usually take 7–14 business days.
Are delivery times guaranteed?
Delivery times are estimates only and are not guaranteed. Shipping may be affected by carrier delays, customs processing, holidays, weather, security events, or other circumstances outside our control.
Do you offer free shipping?
Yes. We offer free shipping within Israel on orders over $100, free international shipping on orders over $1,000, and free local pickup from our Jerusalem store.
Will I need to pay customs or import fees?
For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.
Returns & Order Issues
Can I return an item?
Return eligibility depends on how the order was placed and the type of item purchased. Online orders are generally final sale, while eligible in-store pickup orders may be returned within 7 days if they meet the return conditions.
For full details, please review our Shipping & Returns Policy.
What if something is wrong with my order?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours at cassutoandveronese@gmail.com and include your order number, a description of the issue, and clear photos.
We will review the issue and work with you to correct it.
Do you offer exchanges?
We do not generally offer exchanges, but if there is a problem with your order, we will work with you to find the appropriate solution.
Contact
How can I contact Cassuto & Veronese?
You can contact us by email at:
If your question is about an existing order, please include your order number so we can help you faster.