Terms of Service

Last updated: July 22, 2026

Welcome to Cassuto & Veronese. These Terms of Service govern your use of our website and your purchase of products from our online store.

Cassuto & Veronese is a jewelry business located at:

Cassuto & Veronese
ShlomZion Hamalka 17
Jerusalem, 9418205
Israel

By visiting our website, placing an order, or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. You agree not to use our products, website, or services for any unlawful or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or limit access to our website at our discretion, including in cases of suspected fraud, misuse, inaccurate information, or violation of these Terms.

2. Products and Product Information

Cassuto & Veronese offers jewelry and related products. We make every effort to display our products as accurately as possible, including descriptions, images, materials, colors, sizes, stones, and other details.

However, slight variations may occur due to photography, screen settings, handmade details, natural stones, or differences in materials. Product images are for illustrative purposes and may not always reflect the exact appearance of the item.

We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without prior notice.

3. Pricing and Payment

All prices are listed in the currency displayed on our website and may include or exclude taxes, shipping fees, customs duties, or other charges depending on the order and delivery destination.

We reserve the right to update prices at any time. If a pricing error appears on our website, we reserve the right to correct the error, cancel the order, or contact you before processing the order.

Payment must be completed at checkout using one of the payment methods available on our website. Orders will not be processed until payment has been successfully received and approved.

4. Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email. This confirmation does not guarantee acceptance of the order. We reserve the right to review, decline, or cancel an order for reasons including, but not limited to:

• Product unavailability

• Payment issues

• Incorrect pricing or product information

• Suspected fraud or unauthorized activity

• Shipping restrictions

• Errors in customer information

If we cancel an order after payment has been made, we will issue a refund according to the original payment method, unless otherwise required by law.

5. Custom, Personalized, and Special Orders

Some products may be custom-made, personalized, resized, engraved, altered, or specially ordered for the customer.

Custom, personalized, resized, engraved, altered, or special-order items may not be eligible for cancellation, return, refund, or exchange, except where required by applicable law or where the item is defective.

Before placing a custom or special order, please review all details carefully. It is the customer’s responsibility to ensure that names, sizes, engraving text, design choices, and other custom details are correct before confirming the order.

6. Shipping and Delivery

We aim to process and ship orders within the timeframe stated on our website or provided at checkout. Delivery times are estimates only and may vary due to availability, location, holidays, courier delays, customs processing, security events, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery details.

Shipping fees, delivery options, and estimated delivery times will be displayed at checkout where applicable.

7. International Orders, Customs, and Duties

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

These charges are not always included in the product price or shipping fee and are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs authorities or import procedures.

8. Returns, Exchanges, and Cancellations

Returns, exchanges, and cancellations are handled in accordance with our store policies and applicable law.

To request a return, exchange, or cancellation, please contact us at cassutoandveronese@gmail.com with your order number and details of your request.

Returned items must be unused, unworn, undamaged, and returned in their original packaging, including any certificates, documentation, tags, boxes, or accessories provided with the item.

We reserve the right to refuse a return or exchange if the item is not returned in acceptable condition, has been worn or damaged, or is not eligible for return under our policy or applicable law.

Shipping fees may be non-refundable unless otherwise required by law. The customer may be responsible for return shipping costs unless the item is defective, incorrect, or otherwise required by law.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at cassutoandveronese@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging.

If the issue is confirmed, we may offer a repair, replacement, exchange, refund, or another appropriate solution in accordance with applicable law and our store policies.

10. Jewelry Care and Use

Jewelry should be handled with care. Exposure to water, chemicals, perfume, lotions, cleaning products, impact, heat, or improper storage may affect the appearance or condition of jewelry.

Cassuto & Veronese is not responsible for damage caused by normal wear and tear, misuse, improper care, accidental damage, unauthorized repairs, or alterations made by third parties.

11. Repairs and Warranty

Any warranty, repair, or service terms will be provided separately where applicable. Warranty coverage may vary depending on the product, materials, and nature of the issue.

Warranty coverage does not apply to normal wear and tear, accidental damage, misuse, improper care, loss, theft, or damage caused by unauthorized repairs or modifications.

12. Accuracy of Website Information

We make reasonable efforts to keep our website accurate and up to date. However, we do not guarantee that all information, including product descriptions, prices, availability, images, promotions, or shipping details, will always be complete, accurate, or current.

We reserve the right to correct errors, update information, or cancel orders affected by errors at any time.

13. Promotions and Discounts

From time to time, we may offer discounts, promotions, coupon codes, or special offers. Promotions may be subject to additional terms, expiration dates, product exclusions, or usage limits.

We reserve the right to modify, cancel, or refuse any promotion at our discretion, including in cases of misuse, technical errors, or suspected fraud.

14. Intellectual Property

All content on this website, including text, images, logos, product photos, designs, graphics, branding, and other materials, is owned by or licensed to Cassuto & Veronese.

You may not copy, reproduce, distribute, modify, sell, or use any website content without our prior written permission.

15. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, shipping carriers, or other services. We are not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy. By using our website, you agree that we may collect, use, and process your information as described in our Privacy Policy.

17. Limitation of Liability

To the fullest extent permitted by law, Cassuto & Veronese shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

18. Indemnification

You agree to indemnify and hold harmless Cassuto & Veronese, its owners, employees, partners, service providers, and affiliates from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your misuse of our website or products.

19. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means that you accept the updated Terms.

20. Governing Law

These Terms of Service shall be governed by the laws of the State of Israel, without regard to conflict of law principles.

Any disputes shall be handled by the competent courts in Israel, unless otherwise required by applicable law.

21. Contact Information

For questions about these Terms of Service, orders, returns, or our products, please contact us:

Cassuto & Veronese
ShlomZion Hamalka 17
Jerusalem, 9418205
Israel

Email: cassutoandveronese@gmail.com