Shipping & Returns

Shipping & Returns Policy

Last updated: July 22, 2026

Thank you for shopping with Cassuto & Veronese. This Shipping & Returns Policy explains how we process, ship, and handle returns or order issues for purchases made through our online store.

Cassuto & Veronese is located at:

Cassuto & Veronese
ShlomZion Hamalka 17
Jerusalem, 9418205
Israel

Email: cassutoandveronese@gmail.com

1. Shipping Locations

We ship worldwide, subject to carrier availability, customs restrictions, product availability, and any applicable shipping limitations.

Some destinations may not be available at checkout due to shipping restrictions, carrier limitations, customs requirements, or other factors beyond our control.

2. Shipping Methods

We may offer the following shipping and pickup options:

  • Israel Post

  • DHL

  • Local pickup from our Jerusalem store

Available shipping methods may vary depending on the delivery destination, product type, order value, and checkout options available at the time of purchase.

3. Local Pickup

Free local pickup is available from our store:

Cassuto & Veronese
ShlomZion Hamalka 17
Jerusalem, 9418205
Israel

If you select local pickup at checkout, we will notify you when your order is ready for pickup. Please wait for confirmation before coming to collect your order.

You may be asked to provide your order confirmation and identification when picking up your order.

4. Order Processing Times

For in-stock items, orders are typically processed within 1–3 business days.

Custom, personalized, resized, special-order, or made-to-order items may require additional preparation time and typically take 7–14 business days before they are ready to ship or pick up.

Processing times are estimates only and may vary depending on product availability, order details, holidays, high-volume periods, or other circumstances beyond our control.

5. Delivery Times

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on the shipping method, destination, carrier delays, customs processing, holidays, weather, security events, or other circumstances outside of our control.

Cassuto & Veronese is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information, or events beyond our control.

6. Shipping Rates and Free Shipping

Shipping rates are calculated and displayed at checkout, unless otherwise stated.

We offer:

  • Free shipping within Israel on orders over $500

  • Free international shipping on orders over $1,500

  • Free local pickup from our Jerusalem store

Free shipping eligibility is based on the order subtotal before any taxes, duties, customs fees, or other charges, unless otherwise stated at checkout.

We reserve the right to update shipping rates, methods, and free shipping thresholds at any time.

7. Customs, Duties, and Import Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges required by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Cassuto & Veronese is not responsible for customs delays, import restrictions, or additional charges imposed by customs authorities or local governments.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for lost, delayed, or failed deliveries caused by incorrect or incomplete addresses, missing apartment numbers, unavailable recipients, or inaccurate contact information.

If an order is returned to us due to incorrect shipping information or failed delivery, the customer may be responsible for any additional shipping costs required to resend the order.

9. Lost or Delayed Packages

If your package appears to be delayed, lost, or marked as delivered but not received, please contact us at cassutoandveronese@gmail.com.

We will do our best to assist you, but final responsibility for delivery tracking and investigation may depend on the shipping carrier.

Cassuto & Veronese is not responsible for packages lost or delayed due to carrier issues, incorrect shipping details, customs delays, or circumstances outside of our control.

10. Returns for Online Orders

Online orders are generally considered final sale and are not eligible for return or exchange for change of mind, except where required by applicable law.

This includes, but is not limited to, jewelry purchased through our online store, custom items, personalized items, resized items, engraved items, special orders, sale items, and any item that has been worn, used, damaged, altered, or removed from its original condition.

If there is an issue with your order, such as a damaged, defective, or incorrect item, please contact us according to the instructions below.

11. Returns for In-Store Pickup Orders

Orders picked up in store may be eligible for return within 7 days of pickup, provided that the item is:

  • Unused

  • Unworn

  • Undamaged

  • In original condition

  • Returned with original packaging, tags, certificates, documents, boxes, and accessories, if applicable

  • Eligible for return under this policy and applicable law

To request a return for an in-store pickup order, please contact us first at cassutoandveronese@gmail.com.

Returns are not guaranteed and are subject to inspection and approval by Cassuto & Veronese.

12. Exchanges

We do not generally offer exchanges.

However, if there is something wrong with your order, such as receiving an incorrect item, damaged item, or defective item, we will work with you to correct the issue as appropriate.

Depending on the situation, we may offer a repair, replacement, correction, refund, or another suitable solution.

13. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please email cassutoandveronese@gmail.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Clear photos of the packaging, if applicable

We will review the issue and determine the appropriate solution.

Items reported after 48 hours may not be eligible for correction, replacement, or refund, except where required by applicable law.

14. Non-Returnable Items

The following items are generally not eligible for return or exchange, except where required by applicable law:

  • Online orders

  • Custom-made items

  • Personalized items

  • Engraved items

  • Resized items

  • Special-order items

  • Sale or discounted items

  • Items that have been worn or used

  • Items that have been damaged after delivery or pickup

  • Items missing original packaging, tags, certificates, documents, boxes, or accessories

  • Any item not in its original condition

15. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error by Cassuto & Veronese or the item is confirmed to be damaged, defective, or incorrect.

We recommend using a trackable and insured shipping method for any approved return. Cassuto & Veronese is not responsible for returns lost, delayed, or damaged in transit.

Please do not send any item back without first contacting us and receiving return instructions.

16. Original Shipping Fees

Original shipping fees are non-refundable unless otherwise required by law or unless the return is due to an error by Cassuto & Veronese.

If an order qualified for free shipping and is later returned or canceled where permitted, we reserve the right to deduct any original shipping cost from the refund, where allowed by applicable law.

17. Refunds

If a return is approved, the item must be received and inspected before any refund is processed.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law.

Please note that payment providers and banks may require additional time to process and post the refund to your account.

18. How to Request a Return or Report an Issue

To request a return, report an issue, or ask a question about your order, please contact us at:

Email: cassutoandveronese@gmail.com

Please include your order number and a clear explanation of your request.

For damaged, defective, or incorrect items, please contact us within 48 hours of receiving your order.

For eligible in-store pickup returns, please contact us within 7 days of pickup.

19. Changes to This Policy

We reserve the right to update or modify this Shipping & Returns Policy at any time.

Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or purchase from us after changes are posted means that you accept the updated policy.

20. Contact Us

For questions about shipping, pickup, returns, or order issues, please contact us:

Cassuto & Veronese
ShlomZion Hamalka 17
Jerusalem, 9418205
Israel

Email: cassutoandveronese@gmail.com